Privacy Policy

Last Updated: June 27, 2026

1. Introduction

Welcome to ChatRandom ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive, secure experience on our platform. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of information that we may receive through your use of our website, us-chatrandom.com (the "Site"), our mobile applications, and all associated services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should immediately cease all use of our Services. We highly value your trust and have developed this comprehensive document to ensure maximum transparency regarding how your data is handled in the fast-paced environment of random video chatting.

2. Information We Collect

In order to provide our core matchmaking and video communication services, we must collect and process certain types of information. We categorize this data into Information You Provide to Us, Information We Collect Automatically, and Information from Third Parties.

A. Information You Provide to Us

While the core functionality of ChatRandom allows for anonymous interactions without mandatory account registration, you may voluntarily provide personal information when choosing to use premium features or when contacting support. This includes:

  • Account Information: If you choose to register for a premium account, we collect your email address, username, password, and chosen demographic details (such as gender and location preferences) to facilitate your account creation and maintain your profile.
  • Payment Information: For premium subscriptions, we collect billing details. However, please note that all payment processing is handled securely by our third-party payment processors (such as Stripe or PayPal). We do not directly store your full credit card numbers on our servers.
  • Communications: If you contact our customer support team, report a bug, or report another user for violating our community guidelines, we will collect your email address, the contents of your message, and any attachments or screenshots you provide to assist in resolving the issue.

B. Information We Collect Automatically

When you access or use the Services, we automatically collect certain technical data to ensure the platform functions correctly, to maintain safety, and to improve our matchmaking algorithms. This includes:

  • Device and Usage Data: We collect information about the device you use to access ChatRandom, including hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
  • Log Data: Like most websites, our servers automatically record information that your browser sends whenever you visit our Site. This log data may include your Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and referring/exit pages and URLs. We utilize IP addresses extensively for moderation purposes, allowing us to enforce bans on users who violate our Terms of Service.
  • WebRTC Data and Video Streams: ChatRandom utilizes Web Real-Time Communication (WebRTC) technology to establish direct peer-to-peer (P2P) connections between users. While the video and audio data primarily flows directly between your device and the stranger's device, metadata regarding the connection (such as timestamp, duration, and connection stability) is logged. We employ automated AI moderation systems that may periodically capture encrypted screenshots of video streams strictly for the purpose of detecting illegal material, severe terms of service violations (such as non-consensual explicit content or violence), and enforcing community guidelines. These captures are not stored permanently unless flagged for human review due to a violation.
  • Cookies and Tracking Technologies: We use cookies, web beacons, clear GIFs, pixels, and similar tracking technologies to collect information about your browsing activities, personalize your experience, and remember your preferences (like your selected language or accepted cookie policy).

3. How We Use Your Information

The primary reason we collect data is to deliver, improve, and secure our Services. Specifically, we use your information for the following purposes:

  • Providing the Service: To instantly match you with other users based on your selected criteria (e.g., gender, country), to establish the WebRTC connections necessary for video chat, and to process premium subscription transactions.
  • Safety and Moderation: To monitor for, detect, and prevent fraudulent activity, spam, abuse, and other violations of our Terms of Service. Your IP address and automated AI moderation data are critical tools that allow us to ban malicious actors and maintain a safe community environment.
  • Analytics and Improvement: To understand how users interact with our platform, allowing us to debug errors, optimize matchmaking speed, improve user interfaces, and develop new features.
  • Communication: To send you technical notices, security alerts, support messages, and administrative messages regarding updates to our policies or services.
  • Legal Compliance: To comply with applicable legal obligations, respond to lawful subpoenas or requests from law enforcement, and to protect the rights, property, or safety of ChatRandom, our users, or the public.

4. Information Sharing and Disclosure

We do not sell your personal data to third parties for their direct marketing purposes. However, to operate our global platform effectively, we may share your information in the following circumstances:

Service Providers: We employ third-party companies and individuals to facilitate our Services (e.g., hosting providers, CDN networks, payment processors, analytics providers, and automated AI moderation services). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Other Users: By the very nature of the ChatRandom service, the video and audio captured by your webcam and microphone are broadcasted in real-time to the random user you are matched with. You should exercise extreme caution and not share sensitive personal, financial, or identifiable information with strangers on the internet.

Business Transfers: If ChatRandom is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be sold or transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements: We will disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your connections to ChatRandom are secured using industry-standard Transport Layer Security (TLS) encryption. Furthermore, the peer-to-peer WebRTC video and audio streams are encrypted by default, preventing interception by malicious third parties on your network.

However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping your password secure (if you have an account) and for controlling physical access to the device you use to access our Services.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Account information is kept as long as your account remains active. Log data and IP addresses used for security and moderation are typically retained for a period of up to 90 days before being aggregated or deleted, unless they are associated with a user who has been permanently banned, in which case the identifying data is retained indefinitely to enforce the ban.

7. Children's Privacy

ChatRandom is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we take immediate steps to remove that information from our servers and permanently block the offending IP address.

8. International Data Transfers

ChatRandom operates globally, and your information may be transferred to, stored, and processed in the United States and other countries where our servers and central databases operate. The data protection laws in these countries may differ from those of your country of residence. By using ChatRandom, you consent to the transfer of your information to facilities located outside of your home jurisdiction.

9. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification if your information is inaccurate or incomplete.
  • The right to object to our processing of your Personal Data.
  • The right to request that we restrict the processing of your personal information.
  • The right to data portability (receiving a copy of your data in a structured, machine-readable format).
  • The right to withdraw consent at any time where ChatRandom relied on your consent to process your personal information.

To exercise any of these rights, please contact our privacy compliance team using the details provided below. Please note that for users utilizing the platform anonymously without an account, our ability to fulfill data requests may be severely limited as we do not attach IP addresses to specific human identities beyond the scope of enforcing site bans.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in technology, law, our business operations, or any other reason we determine is necessary or appropriate. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: ChatRandom Legal Department, 123 Video Chat Way, Suite 400, Tech City, US 90210